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General Questions
If you have to estimate, try to be as accurate as possible.
RGM Global Logistics Ltd reweighs and measures all consignments when they arrive at our service centre.
If your estimated weight and dimensions are inaccurate, it may result in additional charges.
Yes
Packing your consignments with proper materials and care helps ensure shipments arrive safely and intact.
The payment of duties and taxes are typically the responsibility of the receiver.
RGM Global Logistics Ltd account holders have the option to pay for duties and taxes after shipment delivery via their account billing for a small administration fee.
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service on 07436 935217.
If your shipment is very large or heavy:
It may require special pickup equipment and a different vehicle.
Please contact us to schedule your pickup: 07436 935217
No.
Please contact Customer Service at 07436 935217.